Available shipping methods will be displayed during the checkout process. They may vary depending on the delivery address, the products selected, and current promotions.

The following shipping options are available:

In-store pickup: FREE starting 24 hours after order confirmation.

Home delivery: This will depend on the delivery area; you can check the rate HERE.

Please note that deliveries are made on working days (not holidays or weekends).

During sales and promotional periods, delivery times may be longer than usual.

Once an order is placed, we cannot modify or cancel it at this time. If the items don't work, be sure to exchange them for another item you like better or return them for a refund. As a reminder, domestic return shipping is the responsibility of the customer.

Unfortunately, we do not have the option to cancel or modify an online purchase. You can tell the delivery person that you don't want it, and once we receive it in our warehouse we will proceed with the refund.

But if what you need is to modify the delivery details of the order you just placed, contact us and we will try to help you.

Currently, our packages are managed by the transport company TIPSA.

Our courier's website shows the estimated delivery date for your order. If you notice a problem, please contact our customer service team and have your order number and tracking number ready.

Unfortunately, we cannot change the delivery address.

For all deliveries, please contact our customer service department, indicating your order number.

You can contact our store by phone at +34 93 200 14 85 or by sending an email to online@badhabits.es, from Monday to Friday.

You can choose between the following payment methods:

Credit or debit card. Visa, Mastercard and American Express.

PayPal. To purchase with PayPal, select this payment method and you will be redirected to the PayPal page to complete your purchase.

Klarna. You have two payment methods: payment in 3 interest-free installments or payment by bank transfer. The charge will be made at the time of confirming the purchase.

All transactions are processed through our secure payment system (SSL), where information is encrypted and transmitted securely. We also hold the following online transaction security certificates: Verified by Visa , Mastercard, SecureCode , and PSD2 .

What is PSD2?

It is a European directive that promotes security in online payments.

How does it work?

Your bank may require authentication to ensure the payment is secure. There are different authentication methods, usually done via SMS or your bank's app, so we recommend having your mobile phone handy.

If you have any problems completing the payment, we advise you to contact your bank.

If you encounter any difficulties placing your order and your payment is not accepted, please contact our customer service team.

We do not offer gift cards or store credits at this time.

The order charge will be reflected in your bank account at the time the order is placed.

If you wish to return one or more products purchased at Badhabits.es, you have 15 calendar days from the moment you received the order to return it.

We offer you the following options to make your return:

- In store . You can return your online order at our physical store free of charge.

- From home . Contact the courier service to return the order to our facilities.

When the package arrives at our warehouse, we will send you a confirmation email and the refund will be processed.

For more information, please see our returns guide "HERE" or contact our customer service team.

In the case of returns to our physical store, the refund will be made within 3 to 5 days (with a maximum of 30 days).

In case of return from home or collection point, it will be made within a period of between 10 to 14 days from receipt of the products at our facilities (with a maximum of 30 days).

The refund will be made in the same way as the original payment was made.

Please note that only returns that meet the following requirements will be accepted:

- Garments that have not been washed or used in any way.

- Garments that are in the same condition as when they were delivered and retain their original labels.

- For hygiene reasons, returns of intimate products such as underwear or swimwear are not accepted.

If a returned item does not meet these requirements, the item will be returned and the customer will be responsible for the return shipping costs.

Contact customer service or call 93 200 14 85 and we will help you process the size exchange.

Customer service hours: Monday to Friday from 10:00 a.m. to 8:00 p.m.